Placeholder for launch — have counsel review before going live.
Coupian operates a marketplace where you list offers redeemable at your business. You — not Coupian — provide the underlying goods and services, set your prices, and honor every voucher a customer purchases while your offer is live, through each voucher's expiration date, even if you later pause or end the offer.
Coupian earns a commission on each sale at the rate shown in your merchant account at the time of the sale. Customer payments are processed by Stripe or Square and settle to the payment account you connect; Coupian's commission is deducted within the payment itself. Coupian never holds your funds. Completing payment onboarding (including the processor's identity verification) is required before payouts can flow.
Coupian may run platform-funded promotions; these never reduce what you receive — you are paid as if the customer paid full price. Any promotion that shares cost with you happens only by separate agreement.
Refunds for unredeemed vouchers follow the refund policy attached to each offer. When a refund is issued, the sale amount is returned from your payout and Coupian returns its commission proportionally. Card disputes are handled through the payment processor; vouchers on a disputed order are frozen while it resolves.
You confirm your listings are accurate, you hold the rights to any images you upload, and your business complies with applicable laws (licensing, health, safety). Coupian may unpublish offers or suspend accounts that break these rules or harm customers, and may remove content at its discretion.
Either side can end the relationship at any time. Outstanding vouchers sold before termination must still be honored or refunded. Sections 2 and 4 survive for those vouchers.