Redeeming vouchers: a guide for staff

The normal flow

Open Merchant → Redeem, point the camera at the customer's QR code, confirm the offer details, done — the voucher is marked redeemed instantly.

When the camera won't cooperate

Type the customer's short voucher code into the code box on the same screen. It's equivalent to scanning.

Staff PINs

Some offers require your redemption PIN as a second check — ask the account owner if you don't have one.

Something looks wrong?

If a voucher shows already redeemed or invalid and the customer disputes it, don't argue at the counter — file it under Merchant → Support → Voucher Redemption and we'll pull the full history.