My voucher won't scan — what now?

First, three quick fixes

• Open the voucher full-screen from My Vouchers and turn your screen brightness up.
• Ask the merchant to type the short code shown under the QR — every voucher has one exactly for this.
• Check the offer's valid days and hours — some offers redeem only at certain times.

If the merchant's scanner is down

The short-code entry works without a camera at all. If the merchant can't process either way, tap Having trouble redeeming? on the voucher screen — support sees your voucher status instantly and can verify it's active while you're still at the counter.