I didn't receive my voucher

Check My Vouchers first

Vouchers appear in your account the moment payment completes — the email is just a copy. Open Account → My Vouchers.

If it's not there

• Your payment may still be processing; check Account → Orders for the order status.
• If the order shows pending payment or failed, no charge completed and no voucher was issued.
• If the order shows paid but there's no voucher, contact support from the order — that's on us to fix fast.