How can we help you?
Find answers, get support and resolve issues quickly. We're here for shoppers and merchants.
Shopper HelpGet help with purchases, vouchers and your accountMerchant HelpGet help with your business and payouts
Getting StartedLearn the basicsPaymentsBilling and chargesOffers & PurchasesBrowse, buy and saveVouchersUse and redeem vouchersRedeeming PurchasesAt the merchant, step by stepPayments & RefundsRefund rules and timingYour AccountProfile and settingsTechnical IssuesReport a problemSafety & TrustKeeping the community safe
Need help with a specific purchase?
We'll take you directly to the right support options.
Shopper Support
Get help with your orders, vouchers and account.
- Manage your purchases
- Resolve redemption issues
- Request refunds
- Update your account
Merchant Support
Get help with your business and offers.
- Manage your listings
- Track orders and redemptions
- Payouts and payments
- Grow your business on Coupian
Still need help?
Contact our support team and we'll get back to you as soon as possible.